We recognize that expert claims handling is second only to loss control as a method of reducing and controlling your insurance costs. For this reason, Hale maintains its own Claims Department. The department is staffed with specialists who provide clients with a full range of claims services.

Whether you are involved in a first-party or third-party claim, we are always ready to act on your behalf. We not only assist you in preparing claim reports, but also follow up to see that you receive prompt and fair settlement. With third-party claims, we check with your insurance company to make certain that it thoroughly investigates each claim. Hale’s unique claims management capabilities include:

Our system enables us to produce an up-to-date loss run at any time. This includes a summary of losses by policy as well as a detailed breakdown of all claims during the past or present policy years.

Working closely with our Loss Control Specialists, claims personnel will develop a "profile" of your claims experience. We then recommend various actions which can be implemented to minimize any adverse consequences.

Our Claims Manager and staff will familiarize you and your personnel with all reporting and handling procedures during an initial claims presentation meeting. We will then set up regular visits to review your progress and modify the systems as necessary.